AI compliance for UK marketing agencies.
Using ChatGPT or other AI for client content, campaigns or internal work? Understand the EU AI Act and UK GDPR duties that may apply, then get the policies, disclosures and governance documents your agency needs without building a compliance function from scratch.
Why this matters
Content, data, and people duties all sit with the agency.
Article 50 disclosure depends on the content and how it is used: deepfakes and certain AI generated public-interest text may need a clear label. Not every AI assisted campaign does.
An agency's AI obligations depend on its role and use. Using a third-party AI tool does not automatically make the agency its provider.
Client contracts increasingly require documented AI governance and data protection as a precondition.
Processing campaign and audience personal data requires UK GDPR safeguards. A DPIA is required where the processing is likely to pose a high risk to individuals.
The Worker Protection Act 2023 preventative duty covers your staff, including third-party harassment on client sites, shoots, and at events.
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Essentials
AI Acceptable Use and Literacy, the Article 4 floor for agencies in scope of the EU AI Act.
- AI Acceptable Use Policy
- AI Literacy Policy
Professional
For agencies whose AI use triggers Article 50 disclosures: transparency documents, oversight procedures and a vendor risk register.
- Everything in Essentials
- Article 50 Transparency Disclosures
- Human Oversight SOP
- AI Incident Response Procedure
- Vendor AI Risk Register
FAQ
Common questions for marketing agencies.
Do we need to label every ChatGPT-written blog post?
No. Article 50 does not require a label on every AI assisted blog post. Disclosure may be required for AI generated or manipulated text published to inform the public on matters of public interest, unless it has undergone human review or editorial control and is subject to editorial responsibility. Check the purpose, audience and review process for each publication.
What about AI generated images in client campaigns?
Not every AI generated image needs a visible Article 50 label. An image, audio clip or video that constitutes a deepfake must be disclosed as artificially generated or manipulated, subject to the Act's exceptions and rules for creative work. Agencies should assess each asset and agree with clients who is responsible for disclosure.
Do our clients need their own policies, or can ours cover them?
Your agency's policies cover your own operations. A client may need its own documentation depending on how it uses or deploys AI and handles personal data; your policies do not automatically cover its activities.
What did the Digital Omnibus political agreement (May 2026) actually change?
The AI Omnibus entered into force on 27 July 2026. It extended the main Annex III high-risk timetable to 2 December 2027 and Annex I product-related high-risk rules to 2 August 2028, and simplified some requirements, including AI literacy. Article 4 still concerns measures supporting staff AI literacy; it does not require a particular certificate or a prescribed policy document. The duties and documents relevant to a business depend on its role and use case.
Has the high-risk AI deadline really moved to December 2027? What still applies now?
The AI Act applies in stages. Prohibited practices and AI literacy provisions already apply, and Article 50 transparency rules apply to the systems and content within their scope, subject to transitional provisions. Following the AI Omnibus, the main Annex III high-risk rules apply from 2 December 2027 and Annex I product-related high-risk rules from 2 August 2028. UK GDPR and existing workplace duties have their own requirements and timelines.
Does the Digital Omnibus mean we can wait until 2027 to act?
Check which provisions apply to your system and role now. Prohibited uses, relevant transparency rules, staff AI literacy measures and UK data protection duties may already require action. The Annex III high-risk transition does not suspend other applicable law, but it also does not make every future high-risk duty enforceable today. Policies and records should support the measures you actually implement.
What actually counts as a “high-risk” AI system under Annex III?
Annex III covers specified uses in areas such as recruitment, education, essential services, biometrics and law enforcement. Classification depends on the intended purpose and Article 6 criteria, including relevant exceptions. Healthcare systems may instead fall within Annex I product rules. Sector alone, or the mere use of AI, does not establish high-risk status.
Does the EU AI Act still apply to UK businesses post-Brexit?
The EU AI Act can apply to a UK provider placing AI systems on the EU market or putting them into service there, and to a UK provider or deployer where the system's output is used in the EU. Applicability depends on the role, system, intended use and Article 2 scope; using an AI tool or having EU customers does not by itself establish every obligation.
What happens if our business is not compliant?
The applicable duties, enforcement authority and penalties depend on the provision, operator role, jurisdiction and application date. The AI Act provides different maximum fines for different breaches and specific limits for SMEs. A documentation pack does not guarantee compliance or prevent enforcement. Obtain professional advice for a contested or high-stakes situation.
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