For UK SMEs

Compliance for SaaS companies.

AI features trigger EU AI Act transparency duties, customer data makes UK GDPR documentation a procurement gate, and the Worker Protection Act 2023 duty applies to your own team. Buyers now ask for all three.

Why this matters

AI, data protection, and employer duties all land on the same team.

  • Any chatbot, AI assistant, or AI content feature interacting with EU users triggers Article 50 transparency obligations.

  • AI literacy policy (Article 4) is already a retroactive legal floor for any company using AI internally.

  • EU customers may request compliance documentation as part of procurement.

  • As a data controller and processor, UK GDPR expects a current privacy notice, a Record of Processing Activities, and a DPIA where processing is high risk.

  • The Worker Protection Act 2023 preventative duty applies to every UK employer, including remote and distributed SaaS teams.

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For UK SMEs

Essentials

The Article 4 floor for UK SaaS teams in scope of the EU AI Act, AI Acceptable Use and Literacy.

Starting at£399one-off
  • AI Acceptable Use Policy
  • AI Literacy Policy
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For UK SMEsRecommended

Professional

For SaaS shipping AI features to EU users: Article 50 disclosures, oversight, vendor register.

Starting at£899one-off
  • Everything in Essentials
  • Article 50 Transparency Disclosures
  • Human Oversight SOP
  • AI Incident Response Procedure
  • Vendor AI Risk Register
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FAQ

Common questions for SaaS.

Our chatbot is only for UK users. Are we still caught?

If any EU user can access your product, you’re in scope. The AI Act regulates where AI has impact, not where it’s built.

Does this apply if we only use third-party AI (OpenAI, Anthropic)?

Yes. You’re the deployer, which carries Article 26 obligations.

What’s the minimum we need in place?

An AI Acceptable Use Policy, an AI Literacy Policy, and Article 50 transparency disclosures on any AI powered feature.

What did the Digital Omnibus political agreement (May 2026) actually change?

The AI Omnibus entered into force on 27 July 2026. It extended the main Annex III high-risk timetable to 2 December 2027 and Annex I product-related high-risk rules to 2 August 2028, and simplified some requirements, including AI literacy. Article 4 still concerns measures supporting staff AI literacy; it does not require a particular certificate or a prescribed policy document. The duties and documents relevant to a business depend on its role and use case.

Has the high-risk AI deadline really moved to December 2027? What still applies now?

The AI Act applies in stages. Prohibited practices and AI literacy provisions already apply, and Article 50 transparency rules apply to the systems and content within their scope, subject to transitional provisions. Following the AI Omnibus, the main Annex III high-risk rules apply from 2 December 2027 and Annex I product-related high-risk rules from 2 August 2028. UK GDPR and existing workplace duties have their own requirements and timelines.

Does the Digital Omnibus mean we can wait until 2027 to act?

Check which provisions apply to your system and role now. Prohibited uses, relevant transparency rules, staff AI literacy measures and UK data protection duties may already require action. The Annex III high-risk transition does not suspend other applicable law, but it also does not make every future high-risk duty enforceable today. Policies and records should support the measures you actually implement.

What actually counts as a “high-risk” AI system under Annex III?

Annex III covers specified uses in areas such as recruitment, education, essential services, biometrics and law enforcement. Classification depends on the intended purpose and Article 6 criteria, including relevant exceptions. Healthcare systems may instead fall within Annex I product rules. Sector alone, or the mere use of AI, does not establish high-risk status.

Does the EU AI Act still apply to UK businesses post-Brexit?

The EU AI Act can apply to a UK provider placing AI systems on the EU market or putting them into service there, and to a UK provider or deployer where the system's output is used in the EU. Applicability depends on the role, system, intended use and Article 2 scope; using an AI tool or having EU customers does not by itself establish every obligation.

What happens if our business is not compliant?

The applicable duties, enforcement authority and penalties depend on the provision, operator role, jurisdiction and application date. The AI Act provides different maximum fines for different breaches and specific limits for SMEs. A documentation pack does not guarantee compliance or prevent enforcement. Obtain professional advice for a contested or high-stakes situation.

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